Data Download is only exporting XML values to XLS (excel) format

[reynald]

Hi there!
*This topic contains pictures hosted on Google Drive because this forum only allows me to insert 1 picture on the topic. And links are not clickable because this forum also doesn’t allowed me to do it.

Sittuation:
I’m unable to download ‘labels’ on ‘Value and header format’ since Jul 18.

I used to select ‘labels’ on the menu ‘Value and header format’:

Since Jul 18, this option is not Available. Now I can only see ‘XML and header format’ and the Form Languages. But even if I choose one language, the XLS file exported only shows ‘XML Format’.

I also tried to create a new Form Language and call it “Labels (Lb)” as it possible to see on the picture below:
*To access the image file, type ‘drive . google. com’ on your browser and the following link code:
/open?id=1rtpbCw_2Ntjh–8-vWqmHM-IA_xiZTDT&usp=drive_fs

So, I just repeated original labels on this “Language” I created:
*To access the image file, type ‘drive . google. com’ on your browser and the following link code:
/open?id=1rscYO6aXjcPaxLi_i4HeU1kFJ_VkdINT&usp=drive_fs

But, even if i choose this language to export in XLS (Excel), data appears as ‘XML values’, as is possible to see on the picture below from my EXCEL:
*To access the image file, type ‘drive . google. com’ on your browser and the following link code:
/open?id=1rqwcfUjS1ge_oVMWTcQE9S0OsZDEZZta&usp=drive_fs

I was just downloading data in XLS (Excel) format containing ‘Labels’ literally two days ago. I think some Kobo Software update just got implemented and mess it up.

Is there any solution? I appreciate any help beforehand. We are rolling a big public administration project using this data.

[Kal_Lam]

Welcome to the community, @reynald! This support article Exporting and Downloading Your Data should help you solve your issue.

You could have a closer look at this section (from the support article shared above):

If the issue persists, please feel free to share with me a private message so that I can have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[reynald]

As I said before, the option “Labels (default)” is no longer available on my access:

This option is not currently shown. Is there anything I can do to this option appears again?

[Kal_Lam]

@reynald, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…