Dear Kobo Support/Experts,
This is first time i am facing such problem with one of my current project, I conducted a survey recently on kobotoolbox platform. I’ve been trying to download the survey for further analysis with no success. All I get is some error message that reads “Failed to retrieve the export task.”
Apparently I can preview it under the “report” tab and “table” tab.
Could you have an idea of how I can go around this and download the survey in excel file?
Sharing some screen shots for your reference.
Please let me know if you require login and password details to fix this issue.