Data exporting is stuck in "processing"

User Support Data Management
, ,
1

hello there
it’s my first time to using the new interface, usualy i was getting data using internet explorer (only), it wasn’t working on chrome
now the new interface, i tried to get the data to analysis it, but i couldn’t download it, how can i get the data , (i tried to get SPSS dile)

image
image1366×768 109 KB

2

Are you still stuck? Which server are you using? Are you on a self-hosted server?

1 Like
3

actually, it was stuck for few hours, this morning, the problem was solved,
I’m using kobo UNHCR as a server, using mixed apps in the field to collect data including KOBO collect

1 Like
4

but is still an issue for me, some times i have to update my boss about number of submissions, locations, number of enumerators who work in specific date …etc

5

Thank you for confirming this @YaserTaser!

6

Maybe you could use the custom report feature for this as outlined in our support article Viewing and Creating Custom Reports

7

Good Day…I am trying to export my data in excel but I cannot download because the interface is stuck on processing. This has been the case for the last 6 hours. Kindly assist

8

Welcome back @Rungano,

Can you tell us which server are you using?

1 Like
9

@Rungano, could you also share a screenshot of your issue with the community? This should be helpful for the community to troubleshoot!

1 Like
10

I am using the UN OCHA Server. Thank you for your support, as I was trying to do a screen shot, I realized that the processing is now back to normal and exporting data is now possible. Could this have been an issue with the server?

1 Like
11

@Rungano, thank you for confirming! It was a minor issue at our end, which has now been resolved.