Kindly please ensure the following:
At the admin level:
In your user account (from where you deployed your survey project), ensure that you have checked the required metadata as outlined in the post discussed here:
Note: If you have unchecked with the later redeployments (the data should also be missing at the enumerators end).
At the enumerators level:
Ensure the user has activated the metadata in the KoBoCollect android app. For this you could do the following:
- Press General Settings:
- Then press User and device identity:
- You will see the following screen. First you need to ensure that you have checked Collect anonymous usage data marked as 1 in the image below.
If it’s checked, you will need to see the configuration under the Form metadata. For this you will need to press Form metadata marked as 2 as shown in the image above. - When you select Form metadata you should see the following screen. Advise your enumerators to configure as required.
Doing so you should be able to capture the metadata from all the enumerators. I can guess that some of the enumerators seem to have configured the metadata settings while others seems to have not configured. Kindly please confirm with your enumerators.
