Data missing from Kobo database

User Support Data Management
1

Hello dears,

We have faced an issue where the data is been collected and successfully sent from kobo collect but the some data is missing from the Kobo database (OCHA server)!

To be more specific, 339 forms has been filled and sent from the kobo collect app on a specific day, but only 329 reached the database, while we count the sent forms from Kobo collect’s “View Sent Form” it’s 339!

Appreciated,

2

Welcome back to the community, @BarzanAAli! Would you mind sharing with us a screenshot of the DATA>Table? Maybe that would help us understand your issue pictorially.

3

Hi @BarzanAAli, can you please send me a private message with the following details so that I can resync your submissions:

  • username
  • project name
1 Like
5

Hi @BarzanAAli, please note that your submissions have been synced :+1:

2 Likes
6

Thank you so much @Josh, the data is all available now.

2 Likes