Data Submission Missing

kd.nukhba · May 3, 2021, 10:14am

I can see only 8 while downloading them as xls format

Kal_Lam · May 3, 2021, 10:26am

@kd.nukhba, we will have a closer look and get back to you soon.

Kal_Lam · May 3, 2021, 4:41pm

@kd.nukhba, could you provide us more details on how you collected your data and submitted it to the server? Maybe this should help us identify the issue of this cause to make a permanent fix for the same.

Kal_Lam · May 3, 2021, 4:48pm

@kd.nukhba, kindly please be informed that your issue has been resolved. But we would be grateful to have the details requested previously.

kd.nukhba · May 4, 2021, 5:25am

Thanks a lot for your support the issue is resolved now I have my data on my computer.

Best
Nukhba

Kal_Lam · May 4, 2021, 6:03am

@kd.nukhba, we would appreciate if you could share with us the details of how you collected your data and all that you did. This could help us identify the bug and fix it.

kd.nukhba · May 4, 2021, 6:04am

Hello sir,
Same issue is again showing in the same project

kd.nukhba · May 4, 2021, 6:05am

@Kal_Lam we collect the data through the Kobo Collect app and submitted to server.

kd.nukhba · May 4, 2021, 6:08am

Total 3516 records data are collected from the field and submitted to the server but in KoboToolbox it is showing only 8 submission.

Kal_Lam · May 4, 2021, 6:26am

@kd.nukhba, do you mean you collected data through KoBoCollect android app in the field and once the collections were over your team simply submitted the data through KoBoCollect android app to the server?

Kal_Lam · May 4, 2021, 6:29am

Do you mean, the issue has once again shown back for the same project? Could you share with us a screenshot of the same? Kindly please provide us details so that we could have a closer look at it.

kd.nukhba · May 4, 2021, 7:12am

Yes the data was collected through KoBoCollect android app in the field and submitted to the server for more clarifications please see the below picture.

Kal_Lam · May 4, 2021, 7:26am

@kd.nukhba, thank you. Will get back to you when resolved.

Kal_Lam · May 4, 2021, 4:19pm

@kd.nukhba, kindly please be informed that your issue has been solved.

kd.nukhba · May 5, 2021, 4:05am

Thank you, the issue is resolved.

kd.nukhba · May 20, 2021, 4:57am

Hello Sir
I hope your doing well
I am facing same problem again data missing

kd.nukhba · May 20, 2021, 5:01am

You can see the below picture of my project there are submitted 3536 submission from the field but in table it’s blank

Kal_Lam · May 20, 2021, 8:00am

@kd.nukhba, is it from the same project that you had reported previously?

kd.nukhba · May 20, 2021, 9:33am

@Kal_Lam Yes it is the same form which I had reported previously.

kd.nukhba · May 20, 2021, 9:34am

It is the same project