Our tool is used for routine data collection from over 96 devices, we always update the forms and never faced data loss. and when opening the project detail on our account I can see the total submission shown in the upper right corner, however when downloading the data, we have multiple forms that are missing, We noticed that they correspond to a specific date, where all the forms submitted before it don’t appear when downloading the data.
I always check the box for “include data from all deployed form”, but still the issue remains. all new entries submitted are being recorded in the dataset when downloading but those previous entries are lost.
The picture attached shows the difference between number of submissions and the actual data available in the data set (3516 total submissions, 8 entries showing in the dataset)
I would appreciate your assistance in helping me solving this issue.