Data submission via Kobotoolbox app - I am stuck

Kobo On Your Own Server
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1

Hello everyone and good evening from KE.

Kobotoolbox is running on my personal server, accessible publicly via https://kf.kictanet.or.ke.
I login as super_admin and I have created a Project.
The Project is visible via KoboToolbox

I have installed the Andriod version of the KoboCollect App and configured it by pointing to https://kc.kictanet.or.ke (I hope this is the right subdomain to point it to - according to
Data Collection on KoboCollect App (Latest Version) — KoboToolbox documentation).
I have logged in with a username/password I created on the deployment.
However, I am not able to view/download the form.
What exactly am I not doing correctly?

kobo0
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kobo1
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kobo2
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2

@odhiambo, are you able to collect and submit submissions through the web form?

3

Yes. I was able to submit data through the web form.
One thing I noted about the test data is that it did not indicate anything under “submitted_by.” In my head, I thought it should have captured the submitter’s name

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4

@odhiambo, maybe share a screenshot of your app’s Settings>Server to see how the configuration is done.

5

Hi @Kal_Lam,
Thank you for looking into this. Here is the screenshot:

Screenshot_20241211_154323_KoboCollect
Screenshot_20241211_154323_KoboCollect1080×1037 79 KB

1 Like
6

@odhiambo, great! Would you also mind sharing with me the screenshot of one of your deployed projects that is not being downloaded to the app as shown in the image below:

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7

Thank you again for spending time on this. Here is the screenshot.

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8

@odhiambo, I get a 404 error code when testing this URL. You may need to troubleshoot the installation further.

9

I had clicked on Redeploy the form so the URL changed to: KoboToolbox

10

Hi. Is there something in particular that I haven’t done correctly that prevents the Kobo Collect App from accessing the form for download?
I am still stuck with the issue and having thousands of people waiting to access the form. Your assistance with this is highly appreciated.

11

@odhiambo, let me ping @stephenoduor and @ks_1 for your support.

12

Hi @Kal_Lam , I will get in touch with @odhiambo

1 Like
13

@stephenoduor, :pray: