Data synchronisation issue with server

User Support Data Management
1

Dear KoboToolbox community,

This is the first time that this issue happens for our project. It seems that the number of forms that has been submitted to the server does not match with the number of forms that is displayed on the data table. Out of 35 submissions, I have received only 33 of them.

I was able to retrieve the 2 missing forms in excel files by using ODK briefcase. However I would like to have those 2 missing forms showing up in the data table. Is there any way to solve this issue?

Many thanks in advance for your advice.

kobo_issue
kobo_issue1919×893 120 KB

2

Welcome to the community, @anolay! Would you mind sharing with me the following through a private message:

  • Username
  • Project name
  • Server
5

Hi @anolay, please note that your submissions have been synced :slightly_smiling_face: sorry for the delay.

1 Like
6

Thank you very much @Kal_Lam and @Josh for considering my request and for solving this issue! Have a good day :slightly_smiling_face:

2 Likes