Data tab on the Web login is 'greyed out'

Hello All,

The data tab on the top of the web login for my account is ‘greyed out’ so I cannot download data. Is there any reason for this?
I can still access it via the quick links on the right hand side of the screen, but I am concerned as to why the top tab is not working.

Any ideas?

Welcome back to the community, @Rusti! Could you also share with us a screenshot of your issue so that we could understand your issue pictorially?

I hope this loads?

Did you refresh, please? It is greyed/deactivated if there are not yet submissions when the page is opened (page status doesn’t update automatically).

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@Rusti, did you check as advised by @wroos? If yes and the issue is still on, please could you also let us know the server you are using?