Hello All,
The data tab on the top of the web login for my account is ‘greyed out’ so I cannot download data. Is there any reason for this?
I can still access it via the quick links on the right hand side of the screen, but I am concerned as to why the top tab is not working.
Any ideas?
Welcome back to the community, @Rusti! Could you also share with us a screenshot of your issue so that we could understand your issue pictorially?
Did you refresh, please? It is greyed/deactivated if there are not yet submissions when the page is opened (page status doesn’t update automatically).
@Rusti, did you check as advised by @wroos? If yes and the issue is still on, please could you also let us know the server you are using?
Hi, we have the same issues, we are using google chrome, we used the tool for several other projects, The issue is still there even when we refresh the webpage.
Here is the link of the project https://ee.kobotoolbox.org/x/h7wvxFde
Please help us. We are missing a lot of data for our research project.
Could you assist and help us to retrieve this data, please?
Sorry I never replied to this, it was sorted out following a proper refresh as suggested by wroos.
Welcome back to the community, @giangiax! Could you kindly share with us a screenshot of your issue so that we could understand your issue pictorially?
