Different submission numbers in table and total submission counter

User Support Data Management
1

We are facing a challenge with our KoBo. We’ve two projects one of them received 1109 submissions as the form stated. However, in the table page, the number of submissions is 1104, the second project received 894 submissions as the form stated. However, in the table page, the number of submissions is 888

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How we can solve this issue, taking into consideration that these forms are critical for our work.
The attachment is a screenshot for the issue.

2

Welcome to the community, @sojoodmlk! Would you mind sharing with me the following through a private message:

  • Username
  • Project name
  • Server
3

i cant send a private message and i keep receiving this message in the attached photo

screen shot
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4

@sojoodmlk, you should now be able to send me a private message. If you are still having issues, please refresh your page.

7

I sent you the message, would you please confirm if there are any updates

8

@sojoodmlk, will get back to you when we resolve this issue.

9

Hi @sojoodmlk please note that your submissions have been synced :+1:

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