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Buen día, tengo problemas al descargar formularios desde la App, me solicita autenticación ingresos los datos, pero no avanza y me solicita de nuevo la autenticación

Welcome to the community, @luiram! Could you kindly share with the community a screenshot of your issue so that the community should be able to understand your issue pictorially? BTW, were you able to login to your account with the same credentials used in the app?