Download result failure in mobile only

My form is can entry via browser but cannot download result failure in mobile. Please help me.

Welcome to the community @aungtnaing! Do you mean you are not able to get the blank forms in your android app?

Thanks you for your reply.
I can get blank forms, after showed my form lists, but cannot get selected.
It form can browse via web and entry… Please check my pic.
get

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Could you share with us the configuration of your Collect android app from the General Settings>Server?

This is

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In the Collect android app’s General Settings>Server>URL:

URL

https://kc.humanitarianresponse.info

Username:

drcactivitymis

Password:

xxxxxxxxxx

(enter the password that you use while login to your user account drcactivitymis)

Note: You are not able to get blank forms for a shared project if you follow the method you have shared above. However, if you follow the one that i have shared here it should solve all your issue whether it’s your own survey project or it’s a survey project shared by someone.

Same error. My form is already public no need password.

thanks your help. Please help me, It can browse via web below

OK try this out:

URL
https://kc.humanitarianresponse.info/drcactivitymis

Username:
drcactivitymis

Password:
xxxxxxxxxx

It should solve your issue! Kindly please confirm when you are done.

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Thanks you. I updated xlsx replaced. Now it working in mobile.

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Hello Sir, I am facing same problem please suggest me it’s happening, my form is already in public.

Thank You so much!

Welcome to the community @nrmc!

Would you mind trying this out:

URL

https://kc.humanitarianresponse.info

Username:

your_username

Password:

xxxxxxxxxx

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