Downloaded XLS from kobo do not open_

User Support Data Management
1

Hi Kal,

I am grateful for your generous support.
I faced similar problem when exporting and downloading the XLS form from Kobo server. It displays as below

image
image1206×216 15.5 KB

1 Like
3

I think I have deleted the first XLS form exported and downloaded from kobo server. When I tried to download XLS on another day, the downloaded file do not open. It dispalys ‘’ the file could not open; is it renamed, deleted or moved?’’ Please support me

4

Hi @gute,

Can you provide a screenshot of the error you are getting?

5

Here as below:

image
image1187×208 11.7 KB

6

Hi @gute, it seems problem is on the Excel side, can you try to shorten the name of the file and try again?

1 Like
7

Thanks much. I tried as you mentioned and it worked well. :clap:

2 Likes