Downloaded XLS from kobo do not open_

Hi Kal,

I am grateful for your generous support.
I faced similar problem when exporting and downloading the XLS form from Kobo server. It displays as below

I think I have deleted the first XLS form exported and downloaded from kobo server. When I tried to download XLS on another day, the downloaded file do not open. It dispalys ‘’ the file could not open; is it renamed, deleted or moved?’’ Please support me

Hi @gute,

Can you provide a screenshot of the error you are getting?

Here as below:

Hi @gute, it seems problem is on the Excel side, can you try to shorten the name of the file and try again?

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Thanks much. I tried as you mentioned and it worked well. :clap:

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