Hi guys. I’ve been conducting a survey, and had enumerators to collect data with kobocollect on tablets then upload to Kobo Toolbox. One of their tasks was to hold a discussion with project beneficiaries and use a kobo-designed form to record the discussion (s). All went well. problem now, is that I can’t download/access the recordings. I can see their submissions, but upon clicking the sound icon in the recording columns it keeps on loading with no result ( I tried being patient up to more than 2 hours) .
Discussions would go up to an hour (1 Hour)
Please assist how I can gain access to these recordings. Thank you.