lido
May 21, 2024, 3:56pm
1
Buenas tardes. Espero me ayuden con lo siguiente por favor:
Desde ya muchas gracias
Welcome to the community, @lido ! Could you kindly share with us a screenshot of your issue? Could you also let us know the server you are using?
@lido , try using this approach as outlined in this post discussed previously:
@Ali34 , @iyd , @co2balance I checked this out at my end. Yes, even after successfully downloading the media attachments, you are not able to get the media files safely in the Zip folder. I even got the error message you got.
This is happening as your media file is too large. We are currently working on a new feature that would be able to download the media files in batches so that the system can handle the server time-out limit.
As a workaround, try downloading your media files as outlined in t…
