Download's data issue

I have got a problem to download data to excel since 1 of september. Is it possible updating from KOBO for free account? Any one can help me?

Welcome to the community, @khaledaish! Thank you for bringing the issue to the community. As a workaround (until we make a fix), please try downloading your data in the XLS (legacy) format. It should work without any issues.

Thank you for your reply and help…It’s better than nothing…But it’s not so easy to work with. But I hope that your team will fix it very quickly.


Thanks for your patience! All normal exports should complete quickly again now. Please let us know if you continue to have problems.


Thank you for quick reaction…All is working again…Have a nice day

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