One of the graphs built from an automated report in my dashboard has a duplicate entry for one of the values. The value “walk-in” appears twice in the report graph, although the value only appears once in the form.
I downloaded the data and checked the values that appear as “walk-in” under that entry to see if maybe there was a slight difference (e.g. if there was a trailing empty space or something like that) but that didn’t lead me anywhere.
This bug appears on every account’s dashboard on various machines and different browsers.
I can only assume this is a bug which is why it’s being posted in this category.
Steps to Reproduce
I don’t know how anyone can reproduce this because it happens on the form’s dashboard.
I expect there to only be 3 values for Contact Method (phone, walk-in, email) in the graph that shows up in the automated report.
There are 4 values (phone, walk-in, walk-in, email).
Welcome to the community! Would you mind checking the label provided to this variable in your form-builder? I assume you have wrongly typed in Walk-in twice.
Hi. I wasn’t able to post two photos because I’m a first time poster. I mentioned that the form builder only has the 3 values, Walk-in doesn’t appear two times in the form builder.
Interesting! Would you mind sharing your charts again.
Hi @Kal_Lam, I can’t figure out how to share my data/charts. The data is set to be publicly available, but I’m not sure how to link you to it. Can you describe how to do that?
Hi. I can verify that this issue is also occurring in a report graph data table for my project as well.
In my case, the duplicate item doesn’t appear in the graph, it only appears in the associated data table.
Would it be possible for you to share your link to the project so that we could have a look and report the same to the developer team accordingly. Would also appreciate if you could share a screen-shot of the same as a reference.
Hi @Kal_Lam, I just wanted to bump this. I’m still not sure how to share my charts with you. If that would help figure out the problem, I’m happy to share.
Let me make some corrections. Finally observed a design (survey form) error rather then the system error seeing the graph with repeated values Walk-in . The problem in the graph was due to typing the label name ( Walk-in ) instead of the value name ( walk-in ) in the default column. Correct it by typing the value name ( walk-in ) in the default column and you should not see the error again (while designing your forms in the future).