Dynamic link taking a long time to work

Hi,

for our data collection we use a registration form, where we collect basic information and create an ID for each participant, and a number of questionnaires to conduct various assessments. These questionnaires are connected to the parental form through a dynamic link based on contact information (email or phone number) and through this link the form retrieves the ID created during registration. One of the partners has reported that when they insert the person’s contact information, the affiliated form takes a long time to load the information regarding ID. The coding is the same as in other forms, where we do not face the same challenge. What could be the source of the issue?

Thanks in advance

@amgpbf, is this an issue with only a single device? Is it not an issue for other devices? Could you also let us know the mode of data collection you are using? I mean are you using the Collect Android App or are you using Enketo to collect data for this project? These details should help us further understand your issue.

This issue has been reported by multiple partners, that use different devices. The majority of them are using computers with windows or mobile devices with android. The data is always collected on Enketo in this case.