Error 401 when trying to edit a submitted form


I am trying to edit a submitted form on KOBO and getting the following error message. Has anyone experienced this before or knows a possible solution?

I have already tried using multiple browsers and and clearing my cache.

KOBO and console errors are attached.

any help would be greatly appreciated.

console error is as follows


Welcome to the community, @fn218k! Could you also let the community know the server you are using?

@Kal_Lam Its hosted here.

@fn218k, this seems to be a self-hosted server. Maybe you will need to contact your system administrator for it (as we don’t have access to your server).

Are you logged into KPI on the same browser? Have you tried logging into your ee instance using <ee subdomain>.<domain>/login?

1 Like

Methods to Fix the 401 Error

Look for Errors in the URL.
Clear Your Browser’s Cache.
Flush Your DNS.
Deactivate Your WordPress Plugins.
Check the WWW-Authenticate Header Response.

Rachel Gomez