Error 401 when trying to edit a submitted form

Kobo On Your Own Server
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1

Hello,

I am trying to edit a submitted form on KOBO and getting the following error message. Has anyone experienced this before or knows a possible solution?

I have already tried using multiple browsers and and clearing my cache.

KOBO and console errors are attached.

SS-1
SS-11118×774 34.2 KB

any help would be greatly appreciated.

2

console error is as follows

1

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Welcome to the community, @fn218k! Could you also let the community know the server you are using?

4

@Kal_Lam Its hosted here. https://kf-dtm.iom.int/

5

@fn218k, this seems to be a self-hosted server. Maybe you will need to contact your system administrator for it (as we don’t have access to your server).

6

Are you logged into KPI on the same browser? Have you tried logging into your ee instance using <ee subdomain>.<domain>/login?

1 Like
7

Methods to Fix the 401 Error

Look for Errors in the URL.
Clear Your Browser’s Cache.
Flush Your DNS.
Deactivate Your WordPress Plugins.
Check the WWW-Authenticate Header Response.

Greeting,
Rachel Gomez