Error: Data server did not accept data. Contact the survey administrator please. (400)

[dkuria]

I am getting this error after trying to submit a form. The form had already been submitted to the server, I did an edit to one of the records and tried to resubmit it but got this error.

I am using the kobo humanitarian server (ee).

Please assist.

Thanks

[Kal_Lam]

Welcome back to the community, @dkuria! Could you also let the community know the question type you tried to edit?

[dkuria]

Not sure what you mean by question type, but it is a select_one type of question.

I can give you access to the data to have a look if that is okay.

[Kal_Lam]

@dkuria, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[Josh]

Hi @dkuria, I have tested editing a submission and it worked without issue so this may have been an isolated incident. Can you please share the id of the submission you tried editing that failed so I can see if it’s perhaps related to that specific one.

[dkuria]

Hello @Josh, as mentioned to @Kal_Lam not all records are affected, just some of them. You can try the following _id

314864948
314864942
314864936
314864839
314864820
314864811
314864791
314864766
314864752

They were all submitted on the same day. It seems it only affects these ones. I haven’t had a chance to check the whole dataset.

[Josh]

Hi @dkuria, it looks like the issue was that these submissions were deleted but just not reflecting as such in the UI. I have resynced your data and those submissions are no longer visible and aren’t reflected in the database:

>>> x = XForm.objects.get(id_string='aTUee6RADPd7osgzwtbQYJ')
>>> ids = [314864948,314864942,314864936,314864839,314864820,314864811,314864791,314864766,314864752]
>>> x.instances.filter(id__in=ids)
<QuerySet []>

(The <QuerySet[]> response indicates that the records are not present in the database)

[amritshakya]

Hi @Kal_Lam, i face the same issue while i update information in the database.

[stcb]

Hello, i also have the same error, but i did not erase or edit anything. It is a full day of data so i hope i did not lose it. could anyone help to get it submitted? I am not on the humanitarian server.

[stcb]

Somehow over the weekend i could update the form and no data was lost, however on the survey on Monday some of my groups in the form were not dropping down. After the form was redeployed redeployed, it was working again. however today I’m struggling with the same error. is it possible the form has to many pictures? Do i need to break down this form, where I make different forms for the individual groups?

Thank you,