Error exporting file and missing data

The second concern is that when downloading the data in the old XLS Form format, I see that some data is missing, although it has been filled in by the investigators. The file has been redeployed several times and has been subjected to several modifications. how to solve this difficulty?
Thank you

@esy_cari2020, could you also let us know the server you are using?


Hi @esy_cari2020, please note that the issue should be resolved and was due to high server load.

Hi @Josh , I seem to still be having this problem. Keeps processing upon download

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