Welcome to the community, @wangbu889! Is this an issue with only a single device or is it an issue with multiple devices?
multiple divice almoss 900 user
@wangbu889, could you check the configuration of your Collect android app as outlined in our support article?
This is to cross-check the configurations are OK.
Was this resolved? We have the same issue. Settings are correct, as I can retrieve blank form.
Welcome back to the community, @tafataona! Could you share with the community a screenshot of what you see? Maybe that would be helpful for the community to troubleshoot your issue.
Simply my own stupidity. I do have 2 different accounts for 2 different organizations and was logged into the incorrect one on my kobo collect app. That’s why it wouldn’t accept my submission.
Thank you for confirming, @tafataona! 
