Error-Generic Exception : timeout

[szsanogom]

hi Everyone,
I have a problem with Kobo, If I try to send my forms which is finalized to our server the system Kobo dsiplay the message : Error-Generic Exception : timeout

I would like to know if someone have been the same problem and I can do to send my forms to our Kobo Server.

Thanks in advance

[ccamilocr]

you can see

Uploading edits to a record not submitting (error)

Hello @Kal_Lam my project does not have dynamically linked, but I just did tests with the work team and Evidence of test performed • Everyone of us are using the same internet at the office with a set IP 181.57.146.52 • When two users are editing at the same time it drives a mistake and here we are working 60 people editing data from a same ubication • Time for edition is less than 10 minutes • Our forms are made for work on them from ODK or Kobo Android, and the edition from ee.humanitari…

[jnm]

@szsanogom

I have a problem with Kobo, If I try to send my forms which is finalized to our server the system Kobo dsiplay the message : Error-Generic Exception : timeout

@ccamilocr this does not appear to be an issue with editing. Forms appear as “finalized” in Collect when they are new submissions.

[Kal_Lam]

Welcome to the community, @szsanogom! Do you still have this issue? If yes, could you share a screenshot of the error message you are seeing with us? This should help us troubleshoot your issue.

[szsanogom]

Hi Kal_Lam,
sorry for this late, I was in field with no internet access. I try with good connection and I sent forms on our Kobo server. Thanks that is okay. But, I don’t know what I do (smile).

thanks for your support

[Kal_Lam]

@szsanogom,