Error in downloaded audio file

[abangurasddirect]

Hi all

I have collected audio files thorugh a recent project. I am able to download the excel database with the URL links to download the files. All but one of the audio files is downloading properly as an MP3, but one file downloads as a ‘file’ - or so it says in properties - and it won’t play. I’ve tried converting it, but it doesn’t seem to work. Can anyone advise how I can fix it please?

Thank you

[Kal_Lam]

Welcome to the community, @abangurasddirect! Would you mind sharing a screenshot of the error message you see when trying to download your audio file with the community? This should help the community to understand your issue pictorially.

[abangurasddirect]

Hi there. Thank you.
It doesn’t give an error message. It downloads but it downloads as a ‘file’ - see screenshot:

So when I try to open it, it fails to open. And when I try to upload it into Otter.ai, it fails to recognise it as an audio file.

[Kal_Lam]

@abangurasddirect, you will need an audio file compatible with the audio file you downloaded on your PC.

[abangurasddirect]

Hi there. But it is not downloading as an audio file. It seems to be corrupted. It is the only file from the whole data set that has downloaded in that manner. All of the other files - using the exact same data collection tool - has downloaded as MP3s.

[Kal_Lam]

@abangurasddirect, have you tried using downloadthemall?

When we download media data in Zip file during unzipping it shows error

@Ali34, @iyd, @co2balance I checked this out at my end. Yes, even after successfully downloading the media attachments, you are not able to get the media files safely in the Zip folder. I even got the error message you got. This is happening as your media file is too large. We are currently working on a new feature that would be able to download the media files in batches so that the system can handle the server time-out limit. As a workaround, try downloading your media files as outlined in t…