Error in translations manager

tara.russell.jhu · March 12, 2021, 11:41am

Hi,
Yesterday I was working on an update to a form and found that there is something new and very wrong in our translation manager.

Any suggestions on how to fix this?
Thanks

Kal_Lam · March 12, 2021, 11:46am

Welcome to the community, @tara.russell.jhu! Kindly please be informed that you will have to input all the translation by yourself manually. If you fail to save the changes your should get a blank screen as you are seeing at the moment.

tara.russell.jhu · March 12, 2021, 11:48am

Yes, the translation was entered manually and we have been using the form in three languages for 12 months. The translation just disappeared yesterday when I started to work on an update. Thanks

Kal_Lam · March 12, 2021, 11:51am

Would you mind downloading your survey project in an xlsform and see if it’s still present there?

tara.russell.jhu · March 12, 2021, 11:55am

I’m trying that - but I’m getting a 500 server error. I’ll keep trying.

tara.russell.jhu · March 12, 2021, 12:20pm

I’m still getting this message when I attempt to download the project as an xlsform.

The table shows the form data with the meaningless labels -

However, when I download the form data, the question labels do display correctly - in all three languages.

What do you suggesti?

Kal_Lam · March 12, 2021, 12:21pm

Would you mind sharing with us the following through a private message:

Username
Project name
Server

stephanealoo · March 12, 2021, 6:21pm

Hi @tara.russell.jhu
Could you start by looking at the previous deployed versions of your form. Try cloning one of them, and then download the XLS form in the cloned project. Do you see your translations in those?

Stephane

Kal_Lam · March 14, 2021, 7:25am

The issue is there because you have an undeployed survey form. Try deploying them, and it should solve your issue.

Note: If you have translation issues with this version, i.e., v76 try cloning your v75 and then update the v75 as outlined by @stephanealoo, ensuring the questions and changes that are needed for the project.

tara.russell.jhu · March 15, 2021, 7:49am

Thank you for these suggestions.
I tried cloning the project. However, in the cloned version, I receive the same error when attempting to download the XLS form in the cloned project

I also cannot preview the form in the cloned project

I also cannot deploy the form in the cloned project

Tara

Kal_Lam · March 15, 2021, 10:24am

Try cloning v74. It should work.

v75 could have issues that are why you are not able to download your xlsform.

tara.russell.jhu · March 15, 2021, 2:25pm

Thanks! this is working now. What a relief.
Tara

Kal_Lam · March 15, 2021, 2:27pm

Glad to know that it’s finally working for you!