I am facing an issue with an error message when trying to send forms. I have seen similar posts on the forum but none of them helped me solve the problem we’re facing.
I have 128 forms on the Kobo Collect App on one of the devices (we managed to send the forms from all other devices). When I’m trying to send them, the error message appears which says ‘Error: instance XML file does not exist’. Moreover, when I open the forms, it seems as if there is no data in them, while they do appear as finalised. The device in question is Tablet Galaxy Tab A, SM-T295.
Welcome back to the community, @mrichter! So you mean you were not able to submit data collected from your android device to the server from one of the devices. Were you able to submit the data collected for the same project from other devices? Could you also share with us a screenshot of the same so that we should be able to understand the issue more pictorially?
Hello Kal_Lam! It’s not fully possible to check as the surveys seem empty when we click into them so I cannot confirm if they are already in our database (we have about 2,000 entries). Not sure then if the enumerators filled it in wrong or if there is some sorts of encrypting in place to prevent us from viewing them.