Error Message in KoboCollect app. What may be the reason behind that and how can I solve it?

Welcome to the community, @ms1819! Could you also let the community know what you are trying to do so that the community should be able to troubleshoot your issue?

After taking the full interview, when I go to “Send Finalized Form” stage, this message appears. The interviewer needs to go to edit saved form and then finally save. And audio associated with the interview also saved partially, the full audio does not save in server.

1 Like

OK, we now understand your issue. To see any syntax issues, could you validate your XLSForm through this online validator? Sometimes, such syntax issues also cause issues submitting a submission to the server.

1 Like

I have validated the XLSform. And here is the result.

@ms1819, could you also let the community know if this is an issue with a single device or an issue on other devices too?

This is a single device issue. And I think that I have found solution to this issue. This may be because of unsupported emoji or text or any alphanumerical value which is not supported by kobo data collection tool.

"Dear community,

We are currently out in the field collecting data. We just heard that one of our enumerators failed to submit to the server 6 out of 24 finalised forms, while there was no problem with submitting other forms. We have no idea why these 6 failed - on random days - and the other forms were submitted to the server successfully, sometimes even on the same day. We checked with the team but other enumerators do not face this issue.
We did the following to check what;s wrong:

today we filled a new form called “test” and were able to successfully submit this finalized form to the server, using the same device, and the same survey form. We were also able to submit to the server two other forms that were filled out yesterday, so this upload issues seems very random?
date/time of the phone is up to date
we only have KoboCollect app on the phones and deleted ODK from the phone
phone is equipped with the most recent forms
we manually downloaded the data by connecting the phone to the computer. We copied the ZIP folder ‘instances’ to the computer and tried to upload manually via the instructions found here (bulk). However, I received the following 6 error messages for the 6 forms (that were not duplicates and failed to submit): “=>reference to invalid characternumber: line x, column xxxx”.
The only problem I can think of is that the enumerator used a weird symbol, emoticon, or character that is not supported. However, we cannot go back to the forms to check and edit, since they have been saved.

The 6 forms are still stuck in " send finalized form (6)".

I would very much appreciate your help so we can hopefully solve this issue and do not lose the data!

Thank you in advance"

1 Like

@ms1819, :clap: :heart: :partying_face:

If the finalised form was not yet submitted you should still be able to view/edit it locally.
(Hint: This will change in ODK Collect from September on.)

1 Like