I’m using Kobocollect to collect data - photographs, videos, audio recordings, and GPS location.
Over the last three weeks we have suddenly been receiving the following two errors intermittently across the team:
- “Software caused connection abort”; and
- 'Unable to resolve host “kc.kobotoolbox.org”: No address associated with hostname".
We tried reinstalling Kobocollect (and in some instances factory-resetting the phones as well). This solution worked for a while, but we are still getting this error on the same phones (participant) intermittently - i.e., some submissions from the same phone come through, while others do not. In all cases, when data is not submitted, it is the videos and voice recordings that do not get uploaded, but all photographs are uploaded.
Has anyone else faced this and if so, how did you resolve this?