"Error occured during the loading of this form"

User Support Data Collection
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Hello,

My colleagues are unfortunately getting an error message when they attempt to view our form. Meanwhile, I’m able to view the form with no problem myself, and I’ve had no trouble downloading it to KoboCollect for trial.

Maybe someone would be able to advise me on how to fix this?

Here’s the link and a screen shot:

https://ee.kobotoolbox.org/x/emoutgIl

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image945×2048 211 KB

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Hi @primalocean, welcome to the community :slight_smile:

It might happen if you require users to log in to access your forms, can you go to Settings inside your online account and check the ‘Require authentication to see forms and submit data ’ box.

There is a help article for you:

https://support.kobotoolbox.org/managing_permissions.html

Don’t hesitate to ask if you need further help.
Best,

1 Like
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@primalocean, I am too able to view it at my end. FYR:

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image540×910 30.2 KB

Apart from what @hakan_cetinkaya has advised, maybe you will also need to advise your team to use some modern browsers like Chrome, Edge, Firefox etc. I was able to load your form with Chrome.

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Thanks, Hakan! Much appreciated. This did the trick!

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@primalocean, Glad you solved it :clap::slight_smile:

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6

Hi Kal,

I am having the same problem here and I’m in the field now 24/9/2022.

https://ee.kobotoolbox.org/x/aQyEG4Tv
Kindly help.

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Welcome to the community, @888882! Could you also share a screenshot of the issue you are getting at your end? This should help us troubleshoot your issue.