Error when uploading record "this record name or ID Already Exists "

User Support Data Collection
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1

Hi all

I have issue when submitting the record on one of our forms, and it says "this record name or ID Already Exists "
can any one tell me why ?

2

Welcome back to the community @mohamera. Would you also kindly share with the community the screenshot of your issue so that the community would be able to better understand your situation?

3

Kobo Error
Kobo Error701×278 14.3 KB

4

Do you see this error when you change your browser?

5

Actually didn’t try different browser,

6

Try a different modern browser like Chrome, Firefox, Edge etc.

7

the one is used is chrome.
now trying with Firefox, because it is quit long form so it take some time to finish

will let you know , Thanks

1 Like
8

with use of Firefox it works fine, and record uploaded.

thanks

2 Likes
9

@mohamera, thank you for confirming!

10

Is there a different approach to this? Something that doesnt involve changing browsers? My form uses a pre-loaded data to select names of respondents and their data prior to start of interview. I formatted the default instance name as code name - full name, all taken from the preloaded data. I noticed that this happens when user enters more than one draft form from the same codename/person.
Changing the record name when saving as draft doesnt work either.

11

@KulotHacks, clearing the cache of the browser should solve the issue.