Hi everyone, it’s me again
So I have another project collect media files (photos) and I think that the media zip file (all project’s medias) is more than 6 gb, so it was near to 5 h trying to
export the media zip file and till now it’s just showing me pending message, is there any way to export large zip files?
Export not download.
My internet speed is 100 Mbps,
Also I tryed to export the file from the legacy (it’s new interface) and from the project data and both give me pending message.
Thank you again
Have you tried downloading it with the
Free Download Manager as outlined in the post discussed previously? It should help you download large files smoothly:
My advise would be as follows:
Ensure that you are able to download the xls dataset from your user account. If you are able to download the same then you should be able to download the Media Attachment (ZIP) via the Free Download Manager.
While downloading the Media Attachment (ZIP) via the Free Download Manager first download the Media Attachment (ZIP) as shown in the image below.
Then hover the mouse on the downloaded link and right click your mouse. Select Copy …
@Kal_Lam and thank you for your response,
I mentioned in my topic that my problem is not downloading the file but exporting it.
I’m not able to export the file not downloading it.
@musto, the post that I have shared above is a small workaround to use
Free Download Manager. Have you gone through it closely? It should help you download large data files.
Sir, let me repeat again, my problem is not with downloading, kobo platform doesn’t make the link of the media file to download it.
can you see
pending … click to Refresh phrase in the picture I attached?
my issue that there is no link provided instead of pending which let me to download the file.
@musto, my workaround shared above should only help you when the
Pending is seen no more.
Maybe this post discussed previously should help you manage download through the curl command:
@ashish7654, I had same issue of downloading large attachment file. I solved through api request. using curl … This is the script that gets the attachment
$ch = curl_init();
//your username and password for authentication
$username = ‘’;
$password = '’;
$authorization = “Authorization: Token your-token-api-here”;
curl_setopt($ch, CURLOPT_HTTPHEADER, array(‘Content-Type: application/json’, $authorization));
curl_setopt($ch, CURLOPT_USERPWD, “$username:$password”);
// set url
I saw the past before, can you please reference me to some helpful links can help me to understand curl command and how to use it.
@musto, please be informed that this issue has been fixed, and you should now be able to download your
Media Attachments (ZIP) smoothly without any issue.
For details, you could also see our announcement:
Thank you to everyone who reported the ZIP export issue for large exports (over about 50 megabytes). We have deployed a fix for this now (2.021.24a) to both servers.