Export stuck in processing... again... in any browser

[diogosantos]

Hello guys.

The same problem again, happening in Chrome, Opera or Edge. I’m unable to export XLS files since September 25th. Sometimes it works, in my new form, but just sometimes and i don’t know why. The oldest form doesn’t work anymore.

V1 - Cadastro Social para REURB - A Casa é Sua has 22031 surveys
V2 - Cadastro Social para REURB - A Casa é Sua has 15262 surveys

[Kal_Lam]

@diogosantos, could you let us know the total number of submissions you have for this project now?

[diogosantos]

Hi @Kal_Lam,

V1 - Cadastro Social para REURB - A Casa é Sua - 22031 submissions
V2 - Cadastro Social para REURB - A Casa é Sua - 15272 submissions

[Kal_Lam]

@diogosantos, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[diogosantos]

Hi,

I resolved the problem unchecking this option for both of my forms.

[Kal_Lam]

@diogosantos,