Exporting data issue

Hello Friends,

I hope you are doing well.

I have a survey containing about 5300 submissions, When I need to download the data and export it, the status still processing and does not export the data to download it. what should I do?
In the attachment, you can find what I mean exactly.

Thanks for your support.

Hi @Cesur and welcome to the community!

Can you tell which server are you using?

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Sorry for asking. How can I know the server I’m using?

You can see which server you are using by looking at the URL.

There are 2 public servers,

Humanitarian Server (OCHA): https://kobo.humanitarianresponse.info

Non-Humanitarian Server: https://kf.kobotoolbox.org

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Got your point.
I’m using [https: kobo.humanitarianresponse.info

@Cesur, are you also not able to download your data as XLS (legacy) format?

Exactly, I can not.

Please are there any updates?