I hope you are doing well.
I have a survey containing about 5300 submissions, When I need to download the data and export it, the status still processing and does not export the data to download it. what should I do?
In the attachment, you can find what I mean exactly.
Thanks for your support.
Hi @Cesur and welcome to the community!
Can you tell which server are you using?
Sorry for asking. How can I know the server I’m using?
You can see which server you are using by looking at the URL.
There are 2 public servers,
Humanitarian Server (OCHA): https://kobo.humanitarianresponse.info
Non-Humanitarian Server: https://kf.kobotoolbox.org
Got your point.
I’m using [https: kobo.humanitarianresponse.info
@Cesur, are you also not able to download your data as XLS (legacy) format?
Please are there any updates?