Fail to csv file

[Kal_Lam]

Welcome to the community, @Selorm0412! This post discussed previously should help you solve your issue:

Failure to access csv file uploaded to Settings/Media

@york_rff, would you mind trying the following steps please to see if that helps? Delete the media files from your project. Deploy your project. Upload the media files. Deploy your project. Kindly please let us know what happens.