Failed to download media attachments


Since last week I´m unable to download media attachments in ZIP. I have like 4 diferent projects, and it doesnt matter the total size file, when I try to make a new export the messages pending and refresh come and go and after a while the export says “failed”.

Can anyone help me with this issue?

Welcome to the community, @lucasra! Have you tried using downloadthemall as outlined in the support article Downloading Photos and Other Media? It should solve your issue.

@lucasra, please be informed that this issue has been fixed, and you should now be able to download your Media Attachments (ZIP) smoothly without any issue.

For details, you could also see our announcement:

Hi! The issue is still present.

@roldanperez92, what is the total submissions in your survey project? Which server are you using?

As of now we have 22,000 submissions

@Kal_Lam As of now we have 22,000 submissions

@roldanperez92, would you mind sharing with us the following through a private message:

  • Username
  • Project name
  • Server