Since last week I´m unable to download media attachments in ZIP. I have like 4 diferent projects, and it doesnt matter the total size file, when I try to make a new export the messages pending and refresh come and go and after a while the export says “failed”.
Can anyone help me with this issue?
Welcome to the community,
@lucasra! Have you tried using
downloadthemall as outlined in the support article
? It should solve your issue. Downloading Photos and Other Media
@lucasra, please be informed that this issue has been fixed, and you should now be able to download your
Media Attachments (ZIP) smoothly without any issue.
For details, you could also see our announcement:
Thank you to everyone who reported the ZIP export issue for large exports (over about 50 megabytes). We have deployed a fix for this now (2.021.24a) to both servers.
Hi! The issue is still present.
@roldanperez92, what is the total submissions in your survey project? Which server are you using?
As of now we have 22,000 submissions
@Kal_Lam As of now we have 22,000 submissions
@roldanperez92, would you mind sharing with us the following through a private message: