Failed to download media files


I hope you all doing well.
I am trying to download media files from the following project:

But unfortunately I couldn’t manage to download. The issue is the same as described in the following link:

Could you please help me in downloading the images of the survey?

Thank you in advance for your support.



Hi @alhessi,

Have you gone through the attached support article (Downloading Photos and Other Media). It should guide you on downloading bulk photos via DownloadThemAll.