Failed to download the list of forms

[jiramatoamasina]

Good afternoon,

I have created a questionnaire, deployed it and wanted to test that it worked via the mobile application. However, when I enter this questionnaire on my mobile application (“Server”) and I then try to download a blank form to fill it in, I am told that “Failed to download the list of forms, contact the person in charge of data collection”.

I need to start my survey on Monday in the field and I need to have access, via the mobile app, to this questionnaire. Could you please help me to quickly solve this problem?

Thanks in advance for your help !

Best

[Kal_Lam]

Welcome to the community, @jiramatoamasina! Seems like you are configuring the app in the wrong way. You should be able to configure it in the correct way by following this support article:

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)