Hello, I am getting a failed to load media.csv error message in enketo. This is after updating the csv file and redeploying an ongoing form. I will appreciate your support image image Thanks
@Selorm0412, this post discussed previously should help you solve your issue:
It has worked online but seems not working on Android app. If something can be done about it that would be great.
Thank you
@Selorm0412, could you kindly share your CSV file with the community? I assume it’s a file format issue that is affecting it.
Please kindly find attached CSV file for your kind perusal and support.
Thank you
@Selorm0412, what is your matching variable here? I didn’t find a matching variable that is unique.
The matching variable I used in pull data calculation was learner_name. So matching variable in the dataset is learner_name
Kindly waiting for your advice.
Thank you
We are having the same problem - what as the issue so we can correct ours.
Many thanks.
Sorry for the trouble! This is now fixed:
Update and guidance for anyone self-hosting their KoboToolbox and encountering this issue. We have checked CSV structure and ensured it was comma separated and in utf-8 encoding. Those alone won’t solve it on a self-hosting server. I restarted 3 docker containers in the following order: kpi, enketo_express, worker_kobocat. The first two did not solve it but restarting the worker_kobocat did it. I am not sure whether all of them need to be restarted, or if worker_kobocat alone was the issue. But feel free to test it and update if anybody had the same issue.
@kevin_razafindrabe, could you kindly share with us a screenshot of your issue so that the community should be able to help you out?
