Failed to load data when searching user/Fail to load list assets

User Support Data Management
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1

Users with permission to view data of others keep getting failed to load list assets and also when using search feature it keeps throwing an error message

Screenshot (61)
Screenshot (61)1920×1080 66.1 KB
Failed to load list assets here
Screenshot (62)
Screenshot (62)1920×1080 217 KB
Error from trying to search fro a user

2

@Aus7yne, we will get back to you when we resolve this issue.

3

Thank you @Kal_Lam, awaiting your feedback

1 Like
4

Hello @Kal_Lam, do we have any updates on this issue?

5

@Aus7yne, no. This may take some time.

6

Hi @Kal_Lam any update yet?

7

@Aus7yne, this could take time. We will update you when it’s resolved.

8

Hello @Kal_Lam, any update on this? we have more users having same issues

10

@Aus7yne, which is the server you are having issue with? Is it the OCHA server (Humanitarian server)?

11

yes that’s the server @Kal_Lam

1 Like
12

@Aus7yne, please be informed that we are fixing it and hopefully the server will be back to normal very soon.

13

OK. Thanks @Kal_Lam

1 Like
14

Hi @Aus7yne
The issues seem to have been resolved. Kindly confirm if this is still an outstanding issue on your end.

Stephane

1 Like
15

@Kal_Lam @stephanealoo thanks so much for the assist.

1 Like