Failing at sending form

ophelie_menant · February 23, 2023, 9:02am

Hi,

I am having some issues to send completed forms that I filled offline.
Here the following error message: “Error: generic Exception. Error (413) at https://…”

I don’t have mandatory questions, so this is not the problem
My internet connection is good enough to send some forms, so I guess this is not problem
I am using the non-humanitary server
the survey form still exist in the server and is the good version of it

I need help…

Ophélie

hakan_cetinkaya · February 23, 2023, 9:05am

Hi @ophelie_menant and welcome to the community!

413 error happens when the “entity is too large”

Do you have any file / photo type questions that you’re trying to upload?

ophelie_menant · February 23, 2023, 9:06am

Yes, I do
Photos and videos

what can I do to have access to the form data?

hakan_cetinkaya · February 23, 2023, 1:55pm

Hi @ophelie_menant you might need to lower the size of the files you’re trying to upload.

cmbotero · July 18, 2023, 10:13pm

Hi, I’m having the same error 413, but the two forms I want to send are not in the ‘Edit saved form’ section. How can I change the video or photos if I cannot access the form?

Thanks in advance for your help.