I am having some issues to send completed forms that I filled offline.
Here the following error message: “Error: generic Exception. Error (413) at https://…”
- I don’t have mandatory questions, so this is not the problem
- My internet connection is good enough to send some forms, so I guess this is not problem
- I am using the non-humanitary server
- the survey form still exist in the server and is the good version of it
I need help…
Hi @ophelie_menant and welcome to the community!
413 error happens when the “entity is too large”
Do you have any file / photo type questions that you’re trying to upload?
Yes, I do
Photos and videos
what can I do to have access to the form data?
Hi @ophelie_menant you might need to lower the size of the files you’re trying to upload.
Hi, I’m having the same error 413, but the two forms I want to send are not in the ‘Edit saved form’ section. How can I change the video or photos if I cannot access the form?
Thanks in advance for your help.
Welcome to the community, @cmbotero! Could you also share a screenshot so that the community should be able to understand your issue pictorally?
Dear Kal, I’m trying to share the screenshots with the fail, but the system says that I cannot share media into the messages.
@cmbotero, would you mind trying again? You should now be able to share screenshots with the community.
I wish now you can see the screenshots.