Failing at sending form


I am having some issues to send completed forms that I filled offline.
Here the following error message: “Error: generic Exception. Error (413) at https://…”

  1. I don’t have mandatory questions, so this is not the problem
  2. My internet connection is good enough to send some forms, so I guess this is not problem
  3. I am using the non-humanitary server
  4. the survey form still exist in the server and is the good version of it

I need help…


Hi @ophelie_menant and welcome to the community!

413 error happens when the “entity is too large”

Do you have any file / photo type questions that you’re trying to upload?

1 Like

Yes, I do
Photos and videos

what can I do to have access to the form data?

Hi @ophelie_menant you might need to lower the size of the files you’re trying to upload.

Hi, I’m having the same error 413, but the two forms I want to send are not in the ‘Edit saved form’ section. How can I change the video or photos if I cannot access the form?

Thanks in advance for your help.

Welcome to the community, @cmbotero! Could you also share a screenshot so that the community should be able to understand your issue pictorally?

Dear Kal, I’m trying to share the screenshots with the fail, but the system says that I cannot share media into the messages.

@cmbotero, would you mind trying again? You should now be able to share screenshots with the community.

Dear Kal,

I wish now you can see the screenshots.

Same here :pensive: