Finding it diificult to access the kobocollect paltform

Isaac_boadi · March 17, 2021, 12:27pm

Kal_Lam · March 17, 2021, 12:29pm

Do you mean you are not able to access your humanitarian server? If yes, kindly please be informed that we are looking at this case and will reach you back when solved.

Isaac_boadi · March 17, 2021, 12:33pm

yes , and any time i try to preview forms i get error stating "unknown enketo preview error "

Kal_Lam · March 17, 2021, 12:38pm

Could you also share with us the screenshot as a backup?

ekua · March 17, 2021, 12:45pm

Sending error message image on behalf of Isaac

Kal_Lam · March 17, 2021, 12:50pm

Thank you. Will get back to you soon.

Kal_Lam · March 17, 2021, 2:44pm

@Isaac_boadi, @ekua, the issue has been solved. Could you kindly please confirm?

Isaac_boadi · March 17, 2021, 5:06pm

yes please , it has been solved now

ekua · March 17, 2021, 5:06pm

Yes @Kal_Lam we’ve had access to the platform for a couple of hours. Thank you for the resolution