Form can be deployed but not opened

Dear Kobo Community,

I created new users and they can deploy a form normally and the forms can also be seen in the preview. However, when I want to open the form for data collection, I get an error message. In the browser it is:

I am not sure whether this is a user rights issue.


Kobo Collect the error message is:

Hi @anna,

Seems like you are using KoBoToolbox being installed to your own server. Would you mind configuring your KoBoCollect android app properly (i.e. using the correct url link).

If you still have issues, please provide us the url to your server and we should provide you the correct URL that should be put in the android app.

Have a great day!

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