Form didn't appear on the kobocollect app

[chukspimp30]

@lam_kal
Hi dear,

After successfully deploying a project form via the kobotoolbox web app, I proceeded to the kobocollect app for form download, it brought up an error message after typing the correct URL, username and password.Processing: Screenshot_2024-01-07-21-24-02-831_org.koboc.collect.android.jpg…

I’m sure I did all that is required for a seamless form download

[Kal_Lam]

@chukspimp30, if you have missed this post discussed previously, it should help you solve your issue:

Not able to get blank forms to the app

@panirbms21, the first thing you will need to do is configure the Collect Android App as outlined in this support article: The second thing you will need to check is to see if the enumerators have at least logged into their KoboToolbox account once. Failing to login to the account at least once should also cause such issues.