Form download failed on KoboCollect

Hello everyone,
Allow me to ask for your help.
As part of a scientific follow-up, we use a form created on KoboToolbox and which has been working without problems for several weeks.
Recently, by wanting to download a form update, it is no longer possible to have the latest version on KoboCollect and therefore to continue to collect data.

Here are 3 pictures of the error we have. Before we had no message about obtaining multimedia files…

Everything works by creating a copy of the form, but our data is no longer appended to the original form.

Thanking you for your help, I remain available for any further information.

Best regards,


Welcome to the community, @kurvoy! A quick check, did you redeploy the project after you made the edits on the KoboToolbox server?

Thank you for your welcome.
Yes, of course, we redeployed the project.
We also deleted the last modifications to the form hoping that one of the modifications had created the problem, but it still does not work.

If you ever have any other solutions, thank you very much.

try using a different browser. sometimes it can help you

Hello everyone,
I was able to solve the problem by removing the dynamic data parameters.
I haven’t completely solved the mystery, but now we can download our form updates from KoboCollect.
Thank you all

1 Like

@kurvoy, thank you for sharing the solution with the entire community! :clap: :heart: :partying_face:

1 Like