“I created a new form for data collection, and it works perfectly through the web link without any errors. However, when I use the form in KoboCollect, submitting the same data triggers an issue during the finalization stage—it says ‘Store name is missing.’ Since this field is mandatory, the form cannot be submitted. Interestingly, the form works fine via the web link but fails in KoboCollect. Can someone help me resolve this?”
Please post your form and perhaps one of our Kobo Ambassadors can assist you.
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@fayez_70, in addition to what @Xiphware has requested please also share with the community a screenshot of your issue so that the community should be able to understand it pictorially and help you out.
I successfully resolved the issue. The problem was caused by the grey lines in the form, which were unnecessary calculations. While the form passed and submitted successfully in the web version, KoboCollect was removing data from these lines. Since the fields were mandatory, this prevented the form from being submitted. I removed these lines from the XLSForm, and everything is now functioning correctly.
backup.xlsx (12.1 KB)
