Form Preview Loading Error

Dear Team

I am getting the message below when l try to preview form:

Error occured during the loading of this form. It is recommended not to use this form for data entry until this is resolved.

Please contact [](

What can l do to resolve the issues?

Thank you for the support.

@dmugiya, have you validated your xlsform through this online validator? The online validator should help you identify the syntax issues present within your xlsform that is affecting the previewing of your survey project.

Dear Kal_Lam,
I have the same problem, I constructed my survey through kobo GUI.

OK @botani. Did you download your survey project as xlsform and then tried validating them with the online validator to see if there is any issues in it? I suspect you should have issues with the expressions you have used in your survey project.

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Thanks, Kal_Lam,
This error message is appearing with all of my projects, not just one project.

@botani, could you share with the community a screenshot of the issue you are seeing at your end?

Dear Kal_Lam,
Here is the screenshot.

Are you the admin of this survey project?

Yes, I am the admin.

@botani, could you share with me the following (through a private message) so that I could have a closer look at it?

  • Username
  • Project name
  • Server

@botani, I made a quick check and did not face any issue when accessing your project. FYR:

Would you mind trying it again? I tried this with Chrome.

Dear Kal_Lam,

Thanks alot for your help and cooperation.
Really, the problem was with the computer device. I used another device, then the problem was solved.


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Thank you for confirming @botani!