Form submission server error

My participants are getting a server error (403) when submitting forms. anyone to help. Below is the message they get.
ā€¢ Not allowed to post data to this data server.
Contact the survey administrator please. (403)

Hello @jefrey_shumba,

Which server are you using?

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We have a Humanitarian Organizations account and we do not have an onsite server

@jefrey_shumba, there was an error on the servers 3 hours ago but the servers were restored.

Do you still get the same error?

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Thanks solved

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