Try configuring your KoBoCollect android app as outlined below and it should work for you:
In the KoBoCollect android app’s General Settings>Server>URL:
URL
If say User_A is in the OCHA server, use the following URL:
https://kc.humanitarianresponse.info
If User_A is in the HHI server, use the following URL:
https://kc.kobotoolbox.org
Username:
User_A
Password:
xxxxxxxxxx
