While using Kobo collect, a group is missing from the given format. A part of the data( group) is always missing. I have tried with different devices and the problem remains.
Steps taken: Get blank format> get selected > fill blank format. Then after selecting the file, there should have been questions in 3 groups. I find group 3 after group 1. Group 2 is somehow invisible.
*Is it a bug or something else. I am not sure.
My colleagues are using the same format, url, username and they have no problem. They are seeing the full format ( group 1,2 & 3) while I can’t see the full.
I tried uninstalling the app & reinstalling again. I tried using other devices. I also tried resetting the app, deleting blank forms & downloading them again. The problem doesn’t go away.
Is it data loss? Or data is skipped somehow?
I have searched for this problems. Couldn’t find any. I hope your helpful reply can assist others too.